Feedback & Complaints
We want to hear from you!
At Flourish United, we welcome all feedback, whether it’s a compliment, suggestion, or complaint. Your feedback helps us improve our services and ensures we continue to meet your needs with the highest standard of care.
How You Can Provide Feedback or Make a Complaint
You can share your feedback or lodge a complaint in any of the following ways:
Online: Via the below form
Email: admin@flourishunited.com.au
Phone: Director – Lisa Sinclair: 0429 956 042
In Person: Paper-based Feedback and Complaint Forms are included in your Welcome Pack and are also available to download here. You can hand completed forms to any Flourish United team member.
Easy Read Feedback form - Download here.
If You Prefer to Contact Someone Outside of Flourish United
You may also make a complaint directly to the NDIS Quality and Safeguards Commission by visiting: https://www.ndiscommission.gov.au/about/complaints
or calling 1800 035 544.
Online Feedback and Complaints Form
All information you provide will be managed in confidence and in accordance with our Privacy and Confidentiality Policy.
If you wish to give feedback, you are welcome to remain anonymous. However, please note that we may not be able to provide an update or seek further input from you about your feedback if you choose to remain anonymous.
Once we receive your feedback, it will be reviewed within 48 hours, and any necessary follow-up actions will begin as part of our feedback resolution process. If your feedback requires a response, we will contact you to discuss it further.